Shipping + Returns
Shipping cost is calculated at check out or you can contact us with your suburb and postcode to request a shipping quote.
If at check out "There are no shipping methods available for your cart or address" please contact us for a shipping quote.
Many lightweight items will be shipped via Australia Post.
Medium - Bulky items will be shipped via one of several freight carriers. Some of our items are sent directly to you from our brand partners so if purchasing more than one item, they may arrive separately and at different times.
Orders can not be delivered to PO Boxes / Parcel Lockers. Please use an Australian physical address where someone is available to accept the delivery.
Some items may be delivered as Authority to Leave with no signature required and some large bulky items will require assistance in unloading. Please provide the best contact number during the order process, in case where the courier needs to notify and schedule in a delivery day.
Little Mimics cannot accept responsibility for any re-delivery / return fee or lost / stolen items.
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and it will be processed for payment and immediate shipment.
Most orders will be shipped within 3 business days from the date of your order. Once shipped, you will receive an email with the tracking information.
Please contact us within 7 working days of receiving your item(s) in the unlikely event it has arrived damaged or faulty. A detailed description and photographs/videos are required to be submitted to firstname.lastname@example.org
Once assessed and approved, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item(s) before contacting us.
Product must be returned in the original packaging, including any accessories, manuals and documentation.
CANCELLATIONS & REFUNDS:
Please choose carefully and contact us with any queries before checking out with Afterpay and Zip. If you would like to cancel your order, then you will be charged with the merchant service fee that is paid by Little Mimics.
We may not be able to make changes to your order once processing has commenced and cannot give refunds or replacements for change of mind.
If you are approved for a refund, then a credit will be processed to the original method of payment.